If you require AIP support, the following information is needed. In addition, provide a specific explanation of the issue (a reproduction procedure and error message).
Provide the serial number that is listed on the license certificate.
Provide us the support information generated using the following procedure.
# aipmng –support
“AipSupportInfo_ <current date> _ <current time>.tgz” is created on /opt/NetJapan.
Please send it.