Gather support information in vmGuardian

Summary

If you need support for vmGuardian, please provide the following information along with a clear explanation of the issue, including steps to reproduce it and any error messages.

- Serial Number
Provide the serial number that is listed on the license instrument.

- Support Information
Provide us the support information generated using the following procedure.

1. Click on the Support button displayed on the vmGuardian Web console.
(Click on the logo of vmGuardian to learn about the older version .)
2. Click on the [Generate support information] button.
3. Read the notice and click the [Generate] button.
4. Click the [Download] button.
The file will be downloaded to your browser's download folder.

“supportlog_<date-time>.pak
or
“supportlog_<date-time>.vmglogs”

5) Please send support information to [e-mail]

(13451073845145)