Incremental option is grayed out in create schedule

Symptoms

If the incremental item is grayed out in the schedule, there are two causes.

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Case1:
There are already existing backup tasks.

The incremental backup is one for one volume.
For example, the “C drive” cannot be backed up in a multiple incremental schedule.

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Case2:
There are no existing backup tasks.

– Tracking information has not been deleted.
– Incorrect tracking information is exists.
– Issue may occur by a change of the host name.

Reproduced in the following operation has been confirmed.

Steps to reproduce:

1) Create a base and incremental schedule.
2) Run the backup task several times.
3) Change the host name, and then reboot the system.
4) Delete an existing schedule.
5) Create a scheduled task that contains the same volume again.

Workaround

1) Open the installation path by Explorer.
e.g. C: Program Files (x86) ActiveImage Protector Server

2) Run the aipcontrol.exe
3) Enter the following command.

stoptracking <image path>

In a local disk path environment:
U:aip_backuptest@disk_all_d00_00002.aiv

stoptracking U:aip_backuptest@disk_all.aiv

In a network share path environment:
\bkserveraip_backuptest@disk_all_d00_00002.aiv

stoptracking \bkserveraip_backuptest@disk_all.aiv

To delete all of the tracking information, run the following command

stoptracking *

Note:
After running the command “stoptracking”, the first time backup task becomes the Base backup.

4) re-create the schedule