When operating the mouse during the startup of the restore environment may fail to start

Symptoms

When operating the mouse during the startup of the restore environment may fail to start.

Selection screen of boot menu

Boot menu [1] – [5], it indicates the number of each NetJapan Recovery Disk (boot menu).

[1] Start ActiveImage Protector Recovery Environment
[2] Start ActiveImage Protector 64 bit Recovery Environment
[3] ActiveImage Recovery Environment(WinPE 2005)
[4] Boot from Hard Disk
[5] Reboot
* Depending on the version, there is a choice that does not exist in the menu.
The boot menu screen is compliant with version 3.5.4.1016.

Startup screen of restore environment

After the restore environment has started, you can safely perform the mouse operation.
By Netjapan, confirmed phenomenon and the environment are as follows.

Environment 1) VMware ESX guest, VMware Workstation guest, XenServer ESXi guest
* In the guest of other hypervisor, there is a possibility that a similar phenomenon occurs.

When the screen of restoring the environment do the following, it will fail to start.
1) Select the boot menu [2] with the mouse.
– ESX guest will reboot.
– Freeze in the boot menu screen in Workstation. Reset of the guest is required.
2) Select the boot menu [2] with the keyboard. If operate a mouse in progress processing of “Windows is Loading Files”, the process stops.

Environment 2) Hyper-V guest
If operate the mouse on the screen of the boot menu, you will not be performed all operations.
In the following ways, start the restore environment.

More information
1) Returns the mouse / keyboard control of the guest to host, and then restart the guest.
2) Immediately return control of the mouse / keyboard to the guest.
3) Operation until the start of restoration environment, do from the keyboard.

Environment 3) HP ProLiant ML110 G7
* There is a possibility that a similar phenomenon occurs in other HP ProLiant servers.

When the menu screen of the restored environment do the following, it will fail to start.

1) When the boot menu [2] run with the mouse, stop Become a black screen.
2) Select the boot menu [2] with the keyboard. If operate a mouse in progress processing of “Windows is Loading Files”, the process stops.
* A similar phenomenon occurs also for non-HP hardware.
3) Boot menu [1] [3] [4] When in run with the mouse, Illegal Opcode (Red Screen) will occur.

—
Illegal Opcode:
EAX=0000FF34 EBX=000600FF ECX=00000000 EDX=00000000
EBP=0000146E ESI=00061880 EDI=0000147C
DS=9380 ES=23D8 FS=0060 GS=0060
CS:EIP=0000:00000003 SS=ESP=23D8:0000144A
EFLAGS=00000093
—

4) After running the boot menu [3] from the keyboard, the performing an operation of the mouse during the progress processing, Illegal Opcode (Red Screen) occurs.

If the phenomenon occurs in environment 2, do the restart of computer.

Cause

The problem is caused by the processing of the boot menu.

Workaround

1) Boot menu screen operation, use the keyboard.
2) In progress processing, mouse operation is not performed.