If you upgraded to ActiveImage Protector 2018 Update7 from older versions, and keeping its configuration history, it made automatic activation disabled. User may find the problem after around 30 days, with online-product-key.
If new install of ActiveImage Protector 2018 Update7, and no old history and configuration are retained, there can not happen the problem.
* Only occurs in the online key environment.
This is case of upgrade process and a known issue.
It can be solved if do activation manually.
[Help] — [Activation] you do activation.
– ActiveImage Protector 2018 update7