Authentication Error occurred when accessing the destination storage for saving backup images

Summary

When setting up the schedule in ActiveImage Protector 2018, the storage path and authentication details are stored in the folderhistory.ini file. Future authentications rely on this information. If you change the password for accessing the destination storage, it might cause an authentication error, leading to backup task failure. If you encounter an authentication error, consider the following workaround:

Workaround

1) Stop AIP Service

Stop "ActiveImage Protector Service" from the list of Windows Services.

2) Delete "folderhistory.ini" located in AIP Install path.

3) Restart Workstation service
Restart "Workstation" from the list of Windows services.

4) Start AIP Service
Start "ActiveImage Protector Service" from the list of Windows Services.

5) Run a one-time backup or a scheduled backup.

Target Product

- ActiveImage Protector 2018

(13451132006425)