Backup of Linux guest machine by using HyperBack failed

Summary

When backing up Linux guest machine by using HyperBack, AipCopyWLH64.exe crashed and the backup task failed.

Causes

This is a known issue.

Workaround

Please apply the following patch.

https://s3-ap-northeast-1.amazonaws.com/kb.s3.actiphy.com/new_kb_attachments/Patch-ActiveImage+Protector-210218-01.zip

Decompress and double-click the file. The wizard guides you through installation of the patch.
Since this patch program is not cumulative patch, please make sure the update patch program (21.02.10.03) is applied before applying the patch.

Target Product

– ActiveImage Protector 2018 update7
　　Patch Version 21.02.10.03
　　　Agent Version：5.1.11.6500
　　　Console Version：5.1.11.6500

　　Patch Version 20.12.24.12
　　　Agent Version：5.1.11.6454
　　　Console Version：5.1.11.6454