File restore process does not finish and remains at 99%

Summary

File restoration may be excessively slow or may not finish, particularly when reaching 99%.

Cause

AIP2018 utilizes robocopy for restoring NTFS permissions in the file restore process. However, a default setting can lead to an infinite loop, where it retries copying a million times every 30 seconds in case of an error, preventing the file restore from completing. This issue with robocopy will be addressed in the upcoming release.

Resolution

Mount the image and run robocopy manually.

Target Product

– ActiveImage Protector 2018 SP3 or earlier

(13451082034585)