Processing of file restore does not complete with 99%

Summary

A file restore process is very slow or does not complete at 99% may occur.

Cause

AIP2018 use robocopy to restore NTFS permissions etc. in the file restore process.
Since the robocopy option is the default, if an error occurs during copying, it will retry 1 million times every 30 seconds, resulting in an infinite loop.
Therefore the file restore does not complete.

The next release will fix this issue in robocopy.

Resolution

Mount the image and run robocopy manually.

Target Product

– ActiveImage Protector 2018SP3 or earlier