An error occurs when backing up a Hyper-V host and performing a HyperBack of a virtual machine on the host simultaneously

Summary

An error occurs when backing up a Hyper-V host and simultaneously performing a HyperBack of a VM on the host.

Cause

When VSS is run on the drive where the Hyper-V host's VM is stored, the VM status changes to "Backing up...". Due to this status, a checkpoint cannot be created, leading to a failure in the HyperBack task with the following error.

07/07/2020 01:13:11.027 NJHyperVGetRCTOneDiskPathAndTrackingID return error 0X7014 Level=ERROR [183]
07/07/2020 01:13:11.028 {IDS_STRING3018}Exit Code: 28678
07/07/2020 01:13:11.028 [28678] Unknown AIP error

Workaround

Avoid scheduling overlaps.

Target Product

– ActiveImage Protector 2018 Update or later

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