An error occurs when backup of a Hyper-V host and a HyperBack of a VM on the host are performed at the same time

Summary

An error occurs when backing up a Hyper-V host and a HyperBack of a VM on the host are performed at the same time.

Cause

When VSS is executed on the drive where the VM of Hyper-v host is stored, the status of VM becomes [Backing up…].
Because the checkpoint cannot be created in this status, the HyperBack task fails with the error below.

07/07/2020 01:13:11.027 NJHyperVGetRCTOneDiskPathAndTrackingID return error 0X7014 Level=ERROR [183]
07/07/2020 01:13:11.028 {IDS_STRING3018}Exit Code: 28678
07/07/2020 01:13:11.028 [28678] Unknown AIP error

Workaround

Please do not overlap the schedule.

Target Product

– ActiveImage Protector 2018Update or later