VSS error occurs when restoring a Hyper-V VM backup image to an ESXi VM

Summary

If restoring a Hyper-V VM backup to an ESXi VM or performing a backup, the following error may occur.
VSS_E_UNEXPECTED_PROVIDER_ERROR
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Log Name:      Application
Source:        VSS
Date:          8/18/2020 6:12:57 PM
Event ID:      22
Level:         Error

Description:
Volume Shadow Copy Service error: A critical component required by the Volume Shadow Copy service is not registered.
This may have happened if an error occurred during Windows setup or during installation of a Shadow Copy provider.
The error returned from CoCreateInstance on class with CLSID {3e02620c-e180-44f3-b154-2473646e4cb8} and Name SW_PROV is [0x80040154, Class not registered].

Operation:
Obtain a callable interface for this provider.
List interfaces for all providers supporting this context.
Check If Volume Is Supported by Provider.

Context:
Provider ID: {74600e39-7dc5-4567-a03b-f091d6c7b092}
Class ID: {3e02620c-e180-44f3-b154-2473646e4cb8}
Snapshot Context: 0
Snapshot Context: 0
Execution Context: Coordinator
Provider ID: {00000000-0000-0000-0000-000000000000}
Volume Name: \?Volume{1d9f6fba-1475-45f8-8ff7-a06353d37548}
———————————————————-
———————————————————-
Log Name:      Application
Source:        VSS
Date:          8/18/2020 6:12:57 PM
Event ID:      12292
Level:         Error

Description:
Volume Shadow Copy Service error: Error creating the Shadow Copy Provider COM class with
CLSID {3e02620c-e180-44f3-b154-2473646e4cb8} [0x80040154, Class not registered].

Operation:
Obtain a callable interface for this provider
List interfaces for all providers supporting this context.
Check If Volume Is Supported by Provider.

Context:
Provider ID: {74600e39-7dc5-4567-a03b-f091d6c7b092}
Class ID: {3e02620c-e180-44f3-b154-2473646e4cb8}
Snapshot Context: 0
Snapshot Context: 0
Execution Context: Coordinator
Provider ID: {00000000-0000-0000-0000-000000000000}
Volume Name: \?Volume{1d9f6fba-1475-45f8-8ff7-a06353d37548}
———————————————————-

Case

The integration tool is running on the Hyper-V VM and the VSS provider for Hyper-V is installed.
With the Hyper-V provider in the ESXi VM, may cause an unexpected problem.

Workaround

1) Run the following command to check the provider ID.
> vssadmin list providers

Provider name: ‘Hyper-V IC Software Shadow Copy Provider’
Provider type: Software
Provider Id: {74600e39-7dc5-4567-a03b-f091d6c7b092}
Version: 1.0.0.0

If this provider ID and the ID shown in the content of the VSS error match, delete the Hyper-V provider.

2) Delete the following key by Regedit.

HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesVSSProviders{74600e39-7dc5-4567-a03b-f091d6c7b092}

Target Product

– ActiveImage Protector 2018