Parallel backup of multiple virtual machines using HyperBackup may rarely result in Exit -630 during execution

Summary

HyperBackup takes snapshots of ESXi or Hyper-V hosts to back up virtual machines. However, if multiple scheduled backup tasks run simultaneously for different virtual machines, it may lead to Exit -630 issues in certain environments. This error is caused by problems encountered when taking snapshots of the host.

Cause

By default, HyperBackup has [Parallel Backup] enabled. Enabling this option and running multiple backup tasks simultaneously for various virtual machines can overload disk I/O operations, leading to delays on the host and potential time-out errors. For a more in-depth analysis of the causes, please refer to the provided logs.

ESXi host：Monitor VMs of which backup task failed — Monitor log information
Hyper-v host：Monitor host system log, application log, etc.

Workaround

Please consider one of the following workarounds:

1) To reduce the burden on disk I/O operations, choose [Sequential Backup] instead of [Parallel Backup].

2) Decrease the number of tasks to be executed.

For detailed operating procedures, refer to the ActiveImage Protector Help site.

http://webhelp.netjapan.com/AIP/Windows/2018/en/help/preference/preference-HyperAgent.htm

Target Products

– ActiveImage Protector 2018 Virtual Edition

(13451166615065)