Workaround for the issue that a hard disk is not detected in boot environment

Summary

When starting up with Windows PE or Linux boot environments, the backup or restore process might not recognize the specified hard disk due to a missing storage controller driver. In Linux, you can't add the driver, so please use the Windows PE boot environment and follow the workaround below.

Workaround

1)  Update Windows ADK to the latest version to ensure the storage controller driver is up-to-date and the hard disk can be recognized. If using an older version of Windows ADK, please upgrade to the latest version and rebuild the Windows PE-based boot environment.

2)  Load the storage controller driver:

For ActiveImage Protector / Boot Environment Builder (AIP2022 or later): a) In the boot environment created with added drivers, if the storage or network driver is unrecognized, download the driver in ".inf" file format from the PC hardware maker's website. b) Launch Boot Environment Builder, click [Add driver] in the [Add driver] window, and add the ".inf" file.

When booting into the Windows PE-based boot environment, navigate to [Utilities] -> [Driver Loader], load the downloaded driver, and check if the hard disk is detected.

Note: Booting an environment with a pre-added driver may fail with Error code "0xc0000098." This issue depends on the combination of the ADK version and the added driver.

To solve the issue, try this: Download the newest ADK and its corresponding driver from the manufacturer's website. Then, verify if the boot environment functions correctly and if the backup file is accessible.

Target Product

- ActiveImage Protector 2018 / 2022
- ActiveImage Deploy USB

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