Summary
While installing ActiveImage Protector on the host computer using the product key for ActiveImage Protector Express5800/ft Virtual, you may encounter an error stating, "The entered product key is invalid on this operating system," leading to a potential installation failure.
Cause
The Hyper-V physical host key for ActiveImage Protector Express5800/ft Virtual is intended for installation on a physical machine. However, if the environment includes a "Microsoft Storage Space Device" in the disk drives list, it's recognized as a virtual machine, leading to installation failure. In such cases, please reach out to Actiphy's Technical Support. Note that this issue doesn't arise with ActiveImage Protector 2022.
Target Product
– ActiveImage Protector 2018 Express5800/ft Virtual
(13451182615321)
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