Corruption of ActiveImage Protector config file and schedules

Summary

Running anti-virus software or high-load software causes slow writing or blocks writing to ActiveImage Protector config file. As a result the file may be corrupted. When the ActiveImage Protector config file "aip.ini" is corrupted, AIP operates with the minimum parameter, so that backup tasks run extremely slow. The corrupted schedules are not displayed on AIP console since the schedule backup stop working.

Workaround

Please exclude the AIP installation path from the anti-virus software's scanning target.

Locating AIP install path
The AIP install path is defined as BINARY_PATH_NAME output by running the following command while AipService.exe is excluded.

> sc qc AipService | findstr BINARY > BINARY_PATH_NAME   : C:\Program Files\Actiphy\ActiveImage Protector\AipService.exe  Install Path C:\Program Files\Actiphy\ActiveImage Protector

When ActiveImage Protector config file and schedules are corrupted, please take the following operating procedures.

When ActiveImage Protector config file (aip.ini) and schedules are corrupted

1) Go to Windows Programs and Features and uninstall ActiveImage Protector.
2) Please delete "aip.ini" if remaining in AIP installation path.
3) Please install AIP again.
4) Please configure the required settings again.

When only schedules are corrupted.

1) Please close AIP console and stop ActiveImage Protector Service in Service list.
2) Please delete ".xml" file located in AIP installation path.

> cd <Installation Path> > del /s *.xml  例 > cd C:\Program Files\Actiphy\ActiveImage Protector > del /s *.xml

3) Start AIP service from the service list.
4) Launch AIP console and newly create the schedules.

Target Product

- ActiveImage Protector 2018 / 2022