When using ActiveImage Deploy USB 4.x or later, only when a task abnormally terminated, the support information file is created in the second partition (label:Image Data) on boot environment.
When obtaining support information file after normal termination of a task, please use the following operating procedures.
1)Press [Ctrl:] + [Alt] key and [c] key. Launch command prompt and run FileExplorer.exe.
X:\Program Files\ActiveImage Protector\FileExplorer.exe
2) FileExplorer is launched. Please check the label of Image Data and see which drive letter is assigned, for example, Image Data (E:).
3) End FileExplorer and run "SupportInfo.exe" to obtain support information file.
Details of the command
SupportInfo.exe <Path to Destination > <Support Information File Name>
Ex) When generating the support information file "supportinfo.zip" in Image Data (E:)
X:\Program Files\ActiveImage Protector\>SupportInfo.exe E:\supportinfo
While the support information file is being created, you may get an error such as "msinfo32,systeminfo,vssadmin" for a command that is not usable in boot environment. When the prompt appears, the support information file is generated.
- ActiveImage Deploy USB 4.x