The backup image file for a large volume is corrupted

Summary

The full backup image is corrupted when the specified conditions are met.

Conditions
1) Volume backup task was executed.
2) This issue occurred when the created full backup image file size exceeded 10TB or larger.

*When attempting to create an incremental backup from the full backup, the following log appears during the task, resulting in the repetition of the full backup process for subsequent incrementals:

• 06/23/2023 13:20:09.236 Read image f:\storage\19b4ae28-a939-4954-9638-6432432658c7\19B4AE28-A939-4954-9638-6432432658C7_6430315F30303030315F6930303030302D3030303030.aiv error -411 Level = ERROR[0]
• 06/23/2023 13:20:09.386 CheckDependentImage error, run base

Causes

Issues with backup image file indexes.

Workaround

Please follow this workaround:

• Choose the entire disk as the backup source.

Before initiating the volume backup task, apply the provided patch and perform a full backup. This workaround is relevant for environments where Update patch 22.09.08.01 is applied.

Bug-fixing patch: Patch-ActiveImage Protector 2022-230629-02.zip

Target Product

- ActiveImage Protector 2022 Version 6.5.2.7778 or earlier

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