The system might restart when doing an online backup after a kernel update

Details

After updating the kernel, a system restart may happen when running an online backup using AIP. This issue has been verified on the Redhat 8.x platform. 

Causes

Unknown

AIP task log paused during this process:
04/09/2024 18:00:03.603 ===== Taking snapshot =====
04/09/2024 18:00:03.613 ######## Running script file:/opt/Actiphy/PtoV/ptov_pre.sh #######
04/09/2024 18:01:22.714 exit code:0
04/09/2024 18:01:22.714 ######## end of /opt/Actiphy/PtoV/ptov_pre.sh #######
Log record stopped.

Workaround

Reinstall the snapshot driver using the kernel and kernel-devel. Follow the instructions on this link to install the necessary packages and drivers:

https://webhelp.actiphy.com/AIP/linux/2022/en_US/help/tips.html

1. Log in as root.

Run the following script:
#/opt/Actiphy/AIP-packages-tool.sh

If the script mentioned above isn't available, run the "AIP-packages-tool.sh" script included with the product media.

# ./AIP-packages-tool.sh

2. Once you've completed the steps, please initiate the backup task.
1) [4] Install "Kernel-devel Kernel-devel." (if not installed).

2) [7] Uninstall datto driver datto (uninstall driver related programs).

3) [5] Install datto driver datto (install driver related programs).

4) [13] Exit

* You can complete steps 1) and 2) in any order. No system restart is needed during these steps.

Target Product

- ActiveImage Protector 2022 Linux Edition

(31112456262041)