When running File Recovery in an environment with Audit enabled, the AIP console hangs

Details

When running File Recovery in ActiveImage Protector 2018 Linux Edition with Audit enabled, the AIP console hangs. The workaround depends on whether you use Image Mount or File Recovery.

Causes

This is a known issue.

Workaround

If this issue occurs, follow these steps:

When using Image Mount feature:

1) Open the terminal, run the command below, and find the PID for the mount command.

#ps aux |grep aip

In the above window, PID is "5414".
2) Run strace.

#strace -p 5414

Wait for the Image Mount process on the AIP console to complete. You can then run the Copy file task. To unmount, use the AIP console.

When using File Recovery feature:

1) Open the terminal, run the following command, and find the PID for the File Recovery task.

#ps aux |grep aip

In the window above, the PIDs are "12521" and "12527". 

2) Use the kill -9 PID command to end the processes (in any order). When the message appears on the AIP console, click "OK" and close the console.  

#kill -9 12521
#kill -9 12527

3) Since mount information remains from the File Recovery process, unmount the file and delete the folder.

In the above window, run umount /tmp/aipmnt-rf1-RxUIugPa.flat to unmount the file.

#umount /tmp/aipmnt-rfX-XXXXXXXX.flat
#rm -fr /mnt/aip

To check if the mount point is unmounted before closing the terminal, use the df command.

df: `/tmp/aipmnt-aipmnt-rf1-RxUIugPa.flat': The communication endpoint is not connected.

Before running File Recovery task, ensure that Audit is disabled. 

Target Product

- ActiveImage Protector 2018

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