Verify the normality of Deploy USB media

Details

This article explains how to verify the normality of Deploy USB media. When creating Restore USB media, the screen may revert to the initial screen without starting the process. The log records the following information. 

MainXXXX_XXXXXXXXXX.log

07/31/2024 05:59:33.144 MakeUsbDevice: Failed on get source GUID of 1st volume

Causes

The GUID of the first volume of the Deploy USB media is obtained using Windows API, and data copying to the Restore USB media is attempted. If the GUID acquisition fails, the data copying also fails. Here's how to check the GUID.

How to check GUID

1) Download and unzip the "CheckUsbVolume.zip" file from the article. In this example, the file is located at "C:\test\CheckUsbVolume.exe".

2) Plug in Deploy USB media.

3) Right-click the Windows Start menu, go to Disk Management, and check the disk number for the USB media from step 2. In the window, the Deploy USB media is shown as Disk 1.

4) Open the command prompt as an administrator and run the following command.

CheckUsbVolume.exe <Disk Number for Deploy USB media>

In this example, the command is executed as follows. If the GUID is shown in the last line, it means everything is normal and you can proceed with creating the Restore USB media.

C:\WINDOWS\system32>c:\test\CheckUsbVolume.exe 1

Disk number : 1
Bus type : 7
Device type : 0
Removable media : Yes
Vendor ID : I-O DATA
Product ID : USB Flash Disk
Revision : PMAP
Serial number : [0975018220C0]
PnP device ID : 07082cbb85969512&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
USB device type is memory with uEFI
Volume GUID for 1st partition : First partition number is [1]
Volume GUID for 1st partition : Volume GUID is [\\?\Volume{c05d93a0-4fbc-11ef-ad89-d46d6dbcdf8a}]

＊ In this example, only the Deploy USB media is plugged in to simplify verification. However, it is recommended to check the GUID information of the Deploy USB media while the Restore USB media is also inserted. You do not need to check the UUID for the Restore USB media.

If you see an indication different from the above, the Deploy USB media is not recognized correctly in the target environment. In this case, use one of the following procedures to fix it:

・Do not run or disable applications that may exclusively access the target USB device.

・Plug in the USB device again or change the USB port.

・Create the Restore USB on a different PC (the product can be installed and used on multiple PCs). 

・Replace the Deploy USB media with a new one.

Using the existing image file, follow these steps to replace the Deploy USB media with a new one. 

Steps to replace the Deploy USB media with another USB media.

* Since you need to use a Deployment license in Step 2, you cannot proceed if the purchased license has already been used. In this case, please contact Support. 

1) Copy the .aiv image file for deployment to the desktop or another location where ActiveImage Deploy runs. 

* The image file is saved in the second volume (Image Data) on the media. If no drive letter is assigned, use Disk Management to assign one and specify the location.  

2) Launch ActiveImage Deploy USB and select Create Deploy USB media.

Select the [Embed an existing image file] option and click [...] to specify the image file from step 1. Then continue with the process to create Deploy USB media. 

3) Use the Deploy USB device from step 2 to create the Restore USB media. 

Target Product

- ActiveImage Deploy USB 4

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