The ImageCenter crashes and fails when processing an image made with an older version of AIP

Summary

It has been noted that ImageCenter crashes and fails when processing images created with an earlier version of AIP.

Conditions

ImageCenter 5.0.3.2469

Backup image files created by ActiveImage Protector 2018 or earlier versions.

Causes

This is a known issue.

Workaround

Visit the following site to download the update patch in the environment where ImageCenter 5.0.3.2469 is installed and apply ImageCenter Update Patch.

Target Product

- ImageCenter 5.0.3.2469

(37300146745497)