When restoring a file, updating the information or closing the AIP console can interrupt the task

Details

If you select [Recovery] > [File Recovery] and certain conditions are met, the file recovery process is interrupted, even though it's marked as successfully completed.

Conditions

- In the AIP console menu, go to [View] > [Refresh]

- Go to [Operation] > [Exit] or click [X] to close the console. 

When this happens, the following affects the recovery target.

When the recovery target is a folder:

Both the selected recovery folder and the "XXXX-Recovery" folder exist. The recovered file's data is in the "XXXX-Recovery" folder.

When the recovery target is a file:

An empty folder with the file's name is found in the recovery target folder.

Causes

This is a known issue.

Workaround

Avoid the actions mentioned above when restoring a file.

This issue was fixed in Version 7.5.0.9448.

Target Product

- ActiveImage Protector 2022

(38675399222425)