Quick Verify of agentless incremental backup with no changes fails with Error -413

Details

Quick Verify of agentless incremental backup with no changes fails with Error -413 under these conditions:

Conditions

1) Create a base and incremental backup using ActiveImage Protector 2022.

• Product Version: 7.0.0.8643
• Agent Version: 7.0.2.8821
• Console Version: 7.0.2.8821

2) Create an incremental backup with no changes.

…
02/20/2025 04:01:14.443 Zero backup data  ->This message indicating that no data chages have been made from the previous backup triggers the event.
…
02/20/2025 04:01:19.102 Backup successful
02/20/2025 04:01:19.102 [DeDedup result] DeDedupCacheFound=0, DeDedupCacheNotFound=0 
02/20/2025 04:01:19.102 {IDS_STRING3018}Exit Code: 0 
02/20/2025 04:01:19.149 {IDS_STRING3013}Processed 0.00 GB in 00:00:19 ID=1740024059; {IDS_STRING3020}No Errors; {IDS_STRING3010}Operation completed successfully.

Quick Verify of this incremental backup always fails with the following error: 

02/20/2025 04:01:16.584 md5 not match, image broken Level = ERROR[0] 
02/20/2025 04:01:16.584 #### ERROR NewQuickVerifyImage(utfImagePath) @ C:\GitLab-Runner\builds\Pr-7JgRMu\0\actiphy\activeimage-protector\Core\AipCopy\VerifyProfile.cpp(224): -413 Level = ERROR[0] 
02/20/2025 04:01:16.584 [DeDedup result] DeDedupCacheFound=0, DeDedupCacheNotFound=0 
02/20/2025 04:01:16.584 {IDS_STRING3018}Exit Code: -413 
02/20/2025 04:01:16.584 [-413] Image corrupt or tuncated 
02/20/2025 04:01:16.631 {IDS_STRING3013}Processed 0.00 GB in 00:00:01 ID=1740024075; {IDS_STRING3019}2 Errors; {IDS_STRING3009}There were errors during the operation. 

Causes

This is a known issue.

Workaround

Upgrade to the latest version. After upgrading, Quick Verify completes successfully.

Target Product

- ActiveImage Protector 2022

(43709861224089)