During the ActiveImage Protector 2022 upgrade, the "Could not delete key..." error appears, and the upgrade fails

Details

When upgrading from ActiveImage Protector 2022 Version 6.x (6.5.1.7720) or earlier to Version 7.x (7.0.0.8643) or later, the following error may appear, and uninstallation may fail in rare cases.

Causes

This is a known issue that doesn't occur when upgrading from Version 7.x or later. 

Workaround

Please use the following operating procedures:

Operating Procedures

1) Ensure all processes, like backups, are stopped.

2) Open Windows Services and stop Actiphy ActiveImage Protector Service.

3) Open Task Manager, go to the Advanced tab, and end the following processes if running:

• Aiptask.exe
• USBDetector.exe

4) Delete the ActiveImage Protector install folder:
Go to **C:\Program Files\Actiphy\ActiveImage Protector**, select all files, and delete them.
Note: If Image Explorer has been used, you may not be able to delete AIVImg64.dll and ImageLibraryDLL.dll manually.

In this case, open the terminal with administrative privileges and run the following command.

Click [OK] for the message "DllUnregisterServer for AIVImg64.dll succeeded."
Then, sign out and sign back into Windows. The ActiveImage Protector folder under C:\Program Files (x86) will be deletable. Delete the folder.

C:\Windows\system32>cd "C:\Program Files (x86)\NetJapan\ActiveImage Protector"
C:\Program Files\NetJapan\ActiveImage Protector>regsvr32 /u AIVImg64.dll

5) Delete Registry Key
Delete the registry key used by the ActiveImage Protector installer.

• Be careful not to delete any other keys, as it may cause system issues.

• Skip if the key doesn’t exist.

To delete the registry key:

1. Type "regedit" in the Windows search box to open the Registry Editor.

2. Follow the steps to delete the specified registry entries.

5-1) Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Actiphy\ActiveImage Protector.

• Right-click the "ActiveImage Protector" key > Delete.

• Click [Yes] to confirm deletion of the key and its subkeys.

5-2) Go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall.

• Right-click [Uninstall] (gray area) > Select Search.

• Enter "ActiveImage Protector" as the search value and click [Search Next].

Right-click the detected key (highlighted area) Delete

5-3) Go to HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Dependencies.

• Right-click [Dependencies] > Select Search.

• Enter "ActiveImage Protector" as the search value and click [Search Next].

• Right-click the found key (highlighted) > Delete. 

5-4) Go to HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products.

• Right-click [Products] > Select Search.

• Enter "ActiveImage Protector" as the search value and click [Search Next].

• Right-click the found key (highlighted) > Delete.

6) To delete the product from Control Panel:

1. Type "control" in the Windows search box and click Control Panel.

2. Right-click "ActiveImage Protector" > Select Uninstall.

3. Follow the prompts to uninstall. An error may appear, or the process may complete quickly, but the uninstallation is finished.

7) Install ActiveImage Protector 7.x. Since the procedures involve deleting settings, you'll need to create new settings after upgrading.

If you try to reinstall 6.x after following these steps, the installation will fail. For reinstalling 6.x, refer to the procedures in the following article.

The installation of ActiveImage Protector 2022 completes immediately and fails.
https://actiphyhelp.zendesk.com/hc/ja/articles/45217880128025

Target Product

- ActiveImage Protector 2022 Version 6.x (6.5.1.7720) or earlier

(45210540471193)