The installation or uninstallation of ActiveImage Protector might not finish properly

Details

If installing or uninstalling ActiveImage Protector doesn’t finish properly, download the cleaner from the site below. The file is a .zip, so extract it and run the program.

Download Site
https://s3.ap-northeast-1.amazonaws.com/kb.s3.actiphy.com/new_kb_attachments/AipCleaner-2025-06-01.zip

Cautions
- Using this cleaner removes all ActiveImage Protector data except license info. After reinstalling, re-register the hypervisor and set up your schedule and other settings. If you used an Offline License Bundle, register the existing file or create and register a new one.

- Some ActiveImage Protector files are in use by Windows Explorer. To delete them, the cleaner will restart Windows Explorer (the screen may briefly go black, but it will return to normal). If Windows Explorer is open, please close it before running the tool.

Operating Procedures

1) Double-click the extracted "AipClean.exe" file to run it.
2) When the window appears, click [Details], then select [Run].

When you see the message "Do you want to allow this app from an unknown publisher to make changes to your device?", click [Yes].

3) Read the important warning message, then click [Execute].

Important Notice:
This software will perform a thorough cleaning of your system, including the deletion of product-related files and entries from the Windows Registry.
This process is irreversible and cannot be canceled or rolled back.
Please ensure that you have backed up any important data before processing.
By using this tool, you acknowledge that you understand the risks involved.

4) After reading the final warning, click [Yes] to start the cleanup.