EU Knowledge Base

• Best practices for ImageCenter consolidation
• Best practices for ImageCenter replication
• Convert MBR to GPT for UEFI system restoration
• Error -311: Unable to initiate VSS (Volume Shadow Copy Service)
• Error 28678: Hyper-V checkpoints are not getting deleted
• Verify the best practice for ImageCenter

Knowledge Base

• When restoring a BIOS boot environment backup to a new virtual machine on a Hyper-V host using HyperRecovery, the OS fails to boot.
• Activate online by turning off Actiphy Authentication Service (AAS)
• Issue caused by changing the hostname or IP address of the hypervisor
• During the ActiveImage Protector 2022 upgrade, the "Could not delete key..." error appears, and the upgrade fails
• The installation finishes instantly, but ActiveImage Protector 2022 is not installed
• If backup files come from different source disks, some files at a recovery point may be inaccessible

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