Knowledge Base
- The ActiveImage Protector service may keep crashing
- Update the license and support period for offline ActiveImage Protector
- Troubleshooting Exit Code -314 in Linux Edition
- When restoring a BIOS boot environment backup to a new virtual machine on a Hyper-V host using HyperRecovery, the OS fails to boot.
- Activate online by turning off Actiphy Authentication Service (AAS)
- Issue caused by changing the hostname or IP address of the hypervisor
- During the ActiveImage Protector 2022 upgrade, the "Could not delete key..." error appears, and the upgrade fails
- The installation finishes instantly, but ActiveImage Protector 2022 is not installed
- If backup files come from different source disks, some files at a recovery point may be inaccessible
- E-mail notifications fail with ActiveImage Protector Version 7.5.0.9448 or later
- In Windows 11/2025 (updated via Windows Update), the network may become unavailable in the boot environment created with Windows RE
- A blue screen error occurs when booting the environment created with Windows RE
- Comments set during Deploy USB Media creation
- Downloading and installing Windows ADK
- Activating and deactivating ActiveImage Protector
- Upgrade fails to install AipEvent.exe, preventing shutdown backup
- Creating or updating Deploy USB media using an existing backup image file
- Booting with the latest ADK version using ActiveImage Deploy USB 4
- Enabling post-backup features and creating a CSV backup task caused a console crash
- The Media Creator console sometimes becomes grayed out and unusable
- If the folder path ends with a double-byte space, "path not found" appears, and its files/folders become inaccessible
- ActiveImage Protector 2018 supports Windows 10 and 11
- BE Builder Update for ActiveImage Protector 2018 Update 7
- When booting, the message "Retrieving data from USB media failed" appears, and the USB is unavailable
- Quick Verify of agentless incremental backup with no changes fails with Error -413
- BE builder in ActiveImage Protector 2018 does not support creating a boot environment on GPT USB media
- Some guest machine information may not update automatically in ActiveVisor
- Backup schedule and retention policy
- Steps to unmount the file when the File Recovery task fails to complete
- Deactivating Two Licenses and Creating a Single License File