Symptom
The file may not appear when selecting it for recovery in the "File Recovery" operation.
① The occasion in which a file targeted for recovery cannot be displayed.
G:
│
└─test1
aaaa.txt
bmp.bmp
NTFS permissions
G:test1 srv30Administrator:(OI)(CI)F
② The occasion in which a file is displayed.
G:
│
└─test2
bmp.bmp
test.txt
NTFS permissions
G:test1 BUILTINAdministrators:(OI)(CI)F
srv30Administrator:(OI)(CI)F
Cause
During the file recovery operation, the image is mounted using a special method. As a result, it may not be visible if the NTFS permissions of the folder don't grant full control to the administrators group.
Workarounds
Try one of the following methods:
1) Mount the image and copy the folder or file.
2) Double click on the image file and copy the folder or file.
3) Grant the permission of the administrators group to the folder.
Target Products
– ActiveImage Protector 5/2018 Windows
(13451125059737)
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