Upgrading from ActiveImage Protector 2018 Update 7 or later

Summary

Please be aware of the following when upgrading to ActiveImage Protector 2018 Update7/2022 or later from earlier version.
When upgrading Linux Edition, system restart is not required. Please visit Technical Documentation and read the documents for the respective versions, including "Readme" and the important information regarding the use of this product.
Please read the following when using Windows Edition.

Upgrading from earlier version of AIP 2022 to the latest version

Set up and upgrade the product.
Migration of the schedule settings configured by using the earlier version is supported.
System restart is not required.

P.S. 08/24/2022
When upgrading from an earlier version, you will get the following and upgrading fails.
You need to uninstall the earlier version (6.0.0.7292/6.5.0.7616) and then install the latest version.
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Upgrading Cluster Edition fails when a task is running,
Upon completion of the task execution, please try again. [OK]
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When upgrading from 6.5.0.7616 to 7.0.0.8643, upgrading succeeds without showing the above message.

Upgrading from AIP 2018 Update 7 to AIP2022

Please enable [Retaining configuration and log files] option and uninstall the earlier version. Then install the latest version. System restart is not required.
The settings configured for Backup tasks and schedule settings for HyperBackup can be migrated.
You will have to configure the other schedule settings again.
Since the earlier backup images and file naming rules are changed, the backup image files created by using the earlier versions are not automatically deleted. You need to manually delete the backup image files created by using the earlier versions.

The following symptoms are observed.

・When updating, you may get the following messages.
When installing AIP2022 6.5.0.7616 without uninstalling AIP 2018 update 7, the following message is displayed and installation fails.
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Upgrading fails in the environment where the product is installed by using MSI installer.[OK]
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This is a known issue. This issue will be fixed in a future installer.

Upgrading to ActiveImage Protector 2018 Update7 from an earlier version

- ActiveImage Protector 2018 Update 6 or earlier
Set up and upgrade the product.
The schedule settings configured by using the earlier version are supported to migrate to the upgraded version.
System restart is required.


The following symptoms are observed.

・Please do not install ActiveImage Protector 2022 before uninstalling ActiveImage Protector 2018 update 6 or earlier. If not uninstall ActiveImage Protector 2018 update 6 or earlier, you will get the following message hidden behind the installer window.
Press Alt+Tab or click the icon located in the task bar to display the message.

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Uninstall NSIS Aip failed: The specified file cannot be found. [OK]
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Or, BSOD may occur as follows.

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Stop Code:SYSTEM THREAD EXCEPTION NOT HANDLED
Details of failure:Aip2.SYS
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In the above circumstances, when both ActiveImage Protector 2018 and 2022 seem to be installed in Control Panel, please uninstall AIP2018, restart the system and then install AIP2022. When installation of either ActiveImage Protector 2018 or 2022 fails, please download the uninstaller of AIP 2018 from here, double-click "uninstaller.exe" to uninstall AIP2018 and restart Windows OS. Then, install ActiveImage Protector.

＊When upgrading from ActiveImage Protector 2018 Update 6 or earlier to ActiveImage Protector 2022, system restart is required for one time after uninstallation of Update 6 or earlier.
When the schedule settings are migrated, go to Dashboard in AIP Console, right-click the existing task, select Edit and finish without making any changes.
When the scheduled task fails in Error -601 after editing the schedule settings, please delete the schedule and create again.

- When using online product key for ActiveImage Protector 2016/2016 R2

Set up and upgrade to ActiveImage Protector 2022.
Migration of the schedule settings configured with ActiveImage Protector 2016/2016 R2 is supported.
System restart is required upon completing of upgrading.

- When using offline product key for ActiveImage Protector 2016/2016 R2

As the product key has to be changed, please enable [Retaining configuration and log files] option, uninstall the earlier version and install the latest version.
System restart is required.

- ActiveImage Protector 3.5

After uninstallation, please newly install the latest version.
Upon completion of uninstallation, system restart is required.
Please newly configure the schedule settings.

Target Product

- ActiveImage Protector 2018/2022