The ActiveImage Protector upgrade stops when FortiClient is installed

Summary

The ActiveImage Protector upgrade process halts when FortiClient is installed. During the upgrade, the progress window displays a message indicating the process has stopped.

Action start XX:XX:XX: CA_CheckProcesses.

Causes

When uninstalling or upgrading ActiveImage Protector, the CA_CheckProcesses checks the following processes names and stops them if they are running. However, when the same process name is used by other product, CA_CheckProcesses will continue to halt at CA_CheckProcesses process.

Process Name (Go to Windows Task Manager > [Details] and you can check the process name.)

AIProtector.exe
AIPTask.exe
USBDetector.exe
Scheduler.exe
AipNotify.exe
MediaMaker.exe
AutoUpdate.exe

Since FortiClient was using a program of the same name, i.e., Scheduler.exe, CA_CheckProcesses continued to halt.

Workaround

Right-click the FortiClient icon in the Windows Tray and select "Shut-down FortiClient." After this, the ActiveImage Protector uninstall or upgrade will resume and finish successfully.

As a countermeasure to this issue, in order to avoid duplication of the program names, "Scheduler.exe" is changed to "AIPScheduler.exe". Even under the above conditions, the process for a successful upgrade is included. 

Target Product

- ActiveImage Protector 2022 7.0.3.8919 or earlier

(37016165905817)