The hostname cannot be found in a Linux-based Boot Environment (BE)

Symptom

In a Linux-based Boot Environment (BE), the list might not appear when selecting "Utilities — Mount Network Folder." Additionally, even if an IP address is specified, the host might not be found.

Cause

This function retrieves the hostname using the following command.

CentOS8.x based　nmblookup
Debian based 　     /opt/BE/nbtscan

To check if the function works, run the following command in the terminal. If there's no result, the function won't work.  

In CentOS-based boot environment
# nmblookup -A <NAS IP address>
->No response

In Debian-based boot environment (TCP 137 port must be open on client)

# /opt/BE/nbtscan <NAS IP Address>

→*timeout (normal end of scan) error occurred.

Workaround

Click “Open Terminal” from the Console — Utilities.
Execute the mount command.

# mount -t cifs //<IP address>/<Shared Folder> /mnt -o user=<User Name>,password=<Password>

In domain environment
# mount -t cifs //<ip address>/<Shared Folder Name> /mnt -o user=<User Name>,password=<password>,domain=<domain>

Target Product

- ActiveImage Protector 2018 Windows
- ActiveImage Protector 2018 Linux

- ActiveImage Protector 2022 Windows
- ActiveImage Protector 2022 Linux

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