Troubleshooting Exit Code: -559

Summary

If connectivity with the destination is lost during backup and writing of the image file fails, Exit Code: -559 is output.

* Posted sample log, when destination is NAS.

– Windows Edition

— log excerpt —
2018/02/23 11:29:47.352 actual threadcount 6
2018/02/23 11:29:47.352 actual packet_queue_size 6
2018/02/23 11:30:09.461 CAipFileBase WriteFile(c64a0000, f000) error(64) Level=ERROR [64]
2018/02/23 11:30:09.596 image reopen failed Level=WARNING [53]
    :
2018/02/23 11:30:11.122 image reopen failed Level=WARNING [53]
2018/02/23 11:30:11.173 Write SafeFileIO Failed after 30 retries, last error is 6, please check the destination folder Level=ERROR [53]
2018/02/23 11:30:11.173 handling block 18377, offset -1, write file failed(0xc58a0000, 61440) Level=ERROR [6]
2018/02/23 11:30:11.173 ##### Pipe line encounter ERROR: 11, last error code:6, 18377 Level=ERROR [0]
2018/02/23 11:30:11.173 ###### something wrong during run pipe line
2018/02/23 11:30:11.173 Pipeline end
    :
    :
2018/02/23 11:30:12.704 ###### canceled or error occurred, deleting all new created files
    :
2018/02/23 11:30:13.036 {IDS_STRING3085}Create a image complete
2018/02/23 11:30:13.037 {IDS_STRING3018}Exit Code: -559
2018/02/23 11:30:13.082 {IDS_STRING3013}Processed 0.09 GB in 00:01:29 ID=1519352923; {IDS_STRING3019}4 Errors; {IDS_STRING3009}There were errors during the operation.
—————-

– Linux Edition

— log excerpt(SMB mount) —
02/23/2018 04:58:23.432 ##### Pipe line encounter ERROR: 11, last error code:0, 20960 Level=ERROR [0]
02/23/2018 04:58:23.432 ###### something wrong during run pipe line
02/23/2018 04:58:23.432 Pipeline end
02/23/2018 04:58:23.432 Leaving BackupVolumeImpl
02/23/2018 04:58:23.432 BackupVolumeImpl failed -559
02/23/2018 04:58:23.432 Delete temp image file //SRV10/share/Cent74LVM/all_centos_cent74lvm_00001.aiv.tmp
02/23/2018 04:58:31.469 szOldPath=//SRV10/share/Cent74LVM/
02/23/2018 04:59:17.600 BackupFinish 0
02/23/2018 04:59:17.600 Try delete snapshot /dev/datto0
02/23/2018 04:59:17.964 Delete snapshot successful
02/23/2018 04:59:17.980 Try delete snapshot /dev/datto1
02/23/2018 04:59:18.236 Delete snapshot successful
02/23/2018 04:59:23.620 {IDS_STRING3167}Complete task 1005, 1, exit code -559
02/23/2018 04:59:23.660 {IDS_STRING3190}Copy engine fails with error: [-559] Error writing to file Level=ERROR [2]
02/23/2018 04:59:23.833 {IDS_STRING3013}Processed 1.29 GB in 00:01:40 ID=1519361863; {IDS_STRING3019}3 Errors; {IDS_STRING3009}There were errors during the operation.
—————-

— log excerpt(cifs mount) —
02/23/2018 05:03:11.932 actual threadcount 5
02/23/2018 05:03:11.932 actual packet_queue_size 5
02/23/2018 05:05:48.349 handling block 12320, offset 434708480, write file failed(0xf42f7000, 946176) Level=ERROR [112]
02/23/2018 05:05:48.350 ##### Pipe line encounter ERROR: 11, last error code:112, 12320 Level=ERROR [0]
02/23/2018 05:05:48.350 ###### something wrong during run pipe line
02/23/2018 05:05:48.350 Pipeline end
02/23/2018 05:05:48.350 Leaving BackupVolumeImpl
02/23/2018 05:05:48.350 BackupVolumeImpl failed -559
02/23/2018 05:05:48.350 Delete temp image file /mnt/Cent74LVM/img_20180223_1402_centos_cent74lvm_00001.aiv.tmp
02/23/2018 05:06:08.350 szOldPath=/mnt/Cent74LVM/
02/23/2018 05:08:08.500 BackupFinish 0
02/23/2018 05:08:08.500 Try delete snapshot /dev/datto0
02/23/2018 05:08:08.760 Delete snapshot successful
02/23/2018 05:08:08.936 Try delete snapshot /dev/datto1
02/23/2018 05:08:09.099 Delete snapshot successful
02/23/2018 05:08:39.143 {IDS_STRING3167}Complete task 1006, 1, exit code -559
02/23/2018 05:08:39.183 {IDS_STRING3190}Copy engine fails with error: [-559] Error writing to file Level=ERROR [112]
02/23/2018 05:08:39.464 {IDS_STRING3013}Processed 0.77 GB in 00:05:46 ID=1519362172; {IDS_STRING3019}3 Errors; {IDS_STRING3009}There were errors during the operation.
—————-

Exit Code: -559
Error writing to file

Exit code list
https://kb.actiphy.com/index.php?action=artikel&cat=1&id=49&artlang=en

More information

– Windows Edition

There are two errors when extracting Windows system errors.

Level=ERROR [64]
ERROR_NETNAME_DELETED    64
The specified network name is no longer available.

Level=ERROR [53]
ERROR_BAD_NETPATH    53
The network path was not found.

Level=ERROR [xx] is a Windows system error, please refer to Windows system error code.
https://msdn.microsoft.com/en-us/library/windows/desktop/ms681381(v=vs.85).aspx

-Linux Edition

In case of SMB mount, Linux system error will not be returned.
Therefore, it is necessary to determine the cause of the Exit Code.

For a CIFS mount, a Linux system error will be returned.

Level=ERROR [112]
EHOSTDOWN    112    Host is down

Level=ERROR [xx] is a Linux system error, please refer to the Linux system error code.
# cat /usr/include/asm-generic/errno-base.h
# cat /usr/include/asm-generic/errno.h

Causes

If the destination is a shared folder, it is likely a problem related to network or NAS.
If the destination is a local disk, it is likely a problem related to hardware or the OS.
Please check your OS, hardware, network, and NAS.