Troubleshooting Exit Code: -559

Summary

If the connection to the destination is interrupted while backing up and saving the image file fails, the system outputs Exit Code: -559.

*The following are the log records when NAS is specified for the destination.

– Windows Edition

— log excerpt —
2018/02/23 11:29:47.352 actual threadcount 6 
2018/02/23 11:29:47.352 actual packet_queue_size 6 
2018/02/23 11:30:09.461 CAipFileBase WriteFile(c64a0000, f000) error(64) Level=ERROR [64]
2018/02/23 11:30:09.596 image reopen failed Level=WARNING [53]
    :
2018/02/23 11:30:11.122 image reopen failed Level=WARNING [53]
2018/02/23 11:30:11.173 Write SafeFileIO Failed after 30 retries, last error is 6, please check the destination folder Level=ERROR [53]
2018/02/23 11:30:11.173 handling block 18377, offset -1, write file failed(0xc58a0000, 61440) Level=ERROR [6]
2018/02/23 11:30:11.173 ##### Pipe line encounter ERROR: 11, last error code:6, 18377 Level=ERROR [0]
2018/02/23 11:30:11.173 ###### something wrong during run pipe line 
2018/02/23 11:30:11.173 Pipeline end 
    :
    :
2018/02/23 11:30:12.704 ###### canceled or error occurred, deleting all new created files 
    :
2018/02/23 11:30:13.036 {IDS_STRING3085}Create a image complete 
2018/02/23 11:30:13.037 {IDS_STRING3018}Exit Code: -559 
2018/02/23 11:30:13.082 {IDS_STRING3013}Processed 0.09 GB in 00:01:29 ID=1519352923; {IDS_STRING3019}4 Errors; {IDS_STRING3009}There were errors during the operation
—————-

– Linux Edition

— log excerpt(SMB mount) —
02/23/2018 04:58:23.432 ##### Pipe line encounter ERROR: 11, last error code:0, 20960 Level=ERROR [0]
02/23/2018 04:58:23.432 ###### There's an issue during the pipeline execution 
02/23/2018 04:58:23.432 Pipeline end 
02/23/2018 04:58:23.432 Leaving BackupVolumeImpl 
02/23/2018 04:58:23.432 BackupVolumeImpl failed -559 
02/23/2018 04:58:23.432 Delete temp image file //SRV10/share/Cent74LVM/all_centos_cent74lvm_00001.aiv.tmp 
02/23/2018 04:58:31.469 szOldPath=//SRV10/share/Cent74LVM/ 
02/23/2018 04:59:17.600 BackupFinish 0 
02/23/2018 04:59:17.600 Try delete snapshot /dev/datto0 
02/23/2018 04:59:17.964 Delete snapshot successful 
02/23/2018 04:59:17.980 Try delete snapshot /dev/datto1 
02/23/2018 04:59:18.236 Delete snapshot successful 
02/23/2018 04:59:23.620 {IDS_STRING3167} Complete task 1005, 1, exit code -559 
02/23/2018 04:59:23.660 {IDS_STRING3190} Copy engine fails with error: [-559] Error writing to file Level=ERROR [2]
02/23/2018 04:59:23.833 {IDS_STRING3013} Processed 1.29 GB in 00:01:40 ID=1519361863; {IDS_STRING3019}3 Errors; {IDS_STRING3009} There were errors during the operation
—————-

— log excerpt(cifs mount) —
02/23/2018 05:03:11.932 actual threadcount 5 
02/23/2018 05:03:11.932 actual packet_queue_size 5 
02/23/2018 05:05:48.349 handling block 12320, offset 434708480, write file failed(0xf42f7000, 946176) Level=ERROR [112]
02/23/2018 05:05:48.350 ##### Pipe line encounter ERROR: 11, last error code:112, 12320 Level=ERROR [0]
02/23/2018 05:05:48.350 ###### There's an issue during the pipeline execution 
02/23/2018 05:05:48.350 Pipeline end 
02/23/2018 05:05:48.350 Leaving BackupVolumeImpl 
02/23/2018 05:05:48.350 BackupVolumeImpl failed -559 
02/23/2018 05:05:48.350 Delete temp image file /mnt/Cent74LVM/img_20180223_1402_centos_cent74lvm_00001.aiv.tmp 
02/23/2018 05:06:08.350 szOldPath=/mnt/Cent74LVM/ 
02/23/2018 05:08:08.500 BackupFinish 0 
02/23/2018 05:08:08.500 Try delete snapshot /dev/datto0 
02/23/2018 05:08:08.760 Delete snapshot successful 
02/23/2018 05:08:08.936 Try delete snapshot /dev/datto1 
02/23/2018 05:08:09.099 Delete snapshot successful 
02/23/2018 05:08:39.143 {IDS_STRING3167}Complete task 1006, 1, exit code -559 
02/23/2018 05:08:39.183 {IDS_STRING3190}Copy engine fails with error: [-559] Error writing to file Level=ERROR [112]
02/23/2018 05:08:39.464 {IDS_STRING3013} Processed 0.77 GB in 00:05:46 ID=1519362172; {IDS_STRING3019}3 Errors; {IDS_STRING3009} There were errors during the operation
—————-

Exit Code: -559 
Error writing to file

Exit code list
https://kb.actiphy.com/index.php?action=artikel&cat=1&id=49&artlang=en

More information

– Windows Edition

There are two errors when extracting Windows system errors:

Level=ERROR [64]
ERROR_NETNAME_DELETED    64
The specified network name is no longer available

Level=ERROR [53]
ERROR_BAD_NETPATH    53
The network path was not found

Level=ERROR [xx] is a Windows system error, please refer to Windows system error code
https://msdn.microsoft.com/en-us/library/windows/desktop/ms681381(v=vs.85).aspx

-Linux Edition

If using SMB mount, Linux system errors won't be returned. So, it's important to identify the reason behind the Exit Code.

For a CIFS mount, a Linux system error will be returned.

Level=ERROR [112]
EHOSTDOWN    112    Host is down

Level=ERROR [xx] is a Linux system error, please refer to the Linux system error code
# cat /usr/include/asm-generic/errno-base.h
# cat /usr/include/asm-generic/errno.h

Causes

For a shared folder destination, issues are probably network or NAS-related.
For a local disk destination, problems likely relate to hardware or the OS.
Check your OS, hardware, network, and NAS accordingly. 

Due to insufficient free space at the destination, error -559 may occur instead of -702 in some cases.
When this error occurs, please check to see if there is insufficient free space at the destination.

When using Actiphy ImageCenter (with StorageServer) as the backup destination and AIP returns -559 error, the reasons are logged in log folders at AIC.  (You may find the log records distinct from those for AIP such as "-702".)

Target Product

- ActiveImage Protector 2018
- ActiveImage Protector 2022

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