ActiveVisor service keeps terminating repeatedly

Summary

The ActiveVisor service might keep terminating unexpectedly. Repeatedly, the following events are logged when an issue occurs. 

—– aip.log —–
11/06/2018 01:48:29.005    0 HandleOneTCPClient Exception
———————–

—– Windows application event —–
Log Name:         System
Source:           Service Control Manager
Event ID:       7034
Level:           Error

Description:
ActiveVisor Service terminated unexpectedly. It has occurred once.
———————–

Cause

There is a problem with the database file that stores the client information.

Workaround

1) From the Task Manager, right-click MCService.exe and execute “End process tree” to forcibly terminate it.

2) Delete the following files in the installation path.
  C:Program Files (x86)NetJapanActiveVisorAIPClientscomputerlist.ini
  C:Program Files (x86)NetJapanActiveVisorAIPClientssummary.db

3) Start the ActiveVisor Service from Services.

4) Start the ActiveVisor Console and perform a Network Search.

5) Move Unmanaged Clients to Managed Clients.

Target Product

– ActiveVisor

(13451128402329)