Issues with email notifications in HyperBackup

Summary

If you run multiple HyperBackup tasks concurrently in parallel backup mode, you may experience the following issues:

1) Email notification error: Failed to get notify info, err -101 Level=ERROR [0].
2) Some emails are not sent when multiple tasks try to send emails simultaneously.
3) Multiple backup tasks writing to one task log simultaneously can result in incorrect email content.

Cause

This is a known issue.

Workaround

Change the operation mode to [Sequential Backup] in [Preferences]-[HyperAgent Settings].

http://webhelp.netjapan.com/AIP/Windows/2018/en/help/preference/preference-HyperAgent.htm

Target Products

– ActiveImage Protector 2018 Update 6

(13451130529689)