Summary
HyperBackup fails when the Windows Server 2019 virtual machine on ESXi is online. However, if the target virtual machine is shut down, the backup succeeds.
Cause
When a virtual machine is configured with UEFI, the creation of VMware quiescing snapshot failed due to the following article:
https://kb.vmware.com/s/article/60395
Workaround
1) Reinstall Windows Server 2019 using BIOS and MBR configuration, following VMware Article Workaround Option 1.
2) Install the Server Edition of Virtual Edition on the target VM. Run backup using the normal agent method.
3) This problem is fixed in Windows Server version 1809 and all Windows Server 2019 OS Build 17763.1012 versions.
Target Products
– ActiveImage Protector 2018 HyperAgent
(13451129859865)
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