Usually, the boot environment does not start from a USB memory device created with ActiveImage Deploy USB

Summary

If you try to boot the environment from a USB memory created with DeployUSB, you may encounter an error message, leading to unsuccessful booting.
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The USB drive settings are not configured correctly. Please try again or create a new key. The operating system is shutting down. [OK]
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Causes

If the boot environment doesn't recognize the serial number assigned to a USB memory, the USB created with DeployUSB becomes unidentifiable and unusable. 

Workaround

Go to the specified site, download, and extract the tool to check the USB memory's assigned serial number.
https://s3-ap-northeast-1.amazonaws.com/kb.s3.actiphy.com/new_kb_attachments/usbdevicecheck.zip

Launch the command prompt with administrative rights.

Windows 10 32 bit:
usbdevicecheck/x86/GetUsbInfo.exe < drive letter >

Windows 10 64 bit:
usbdevicecheck/x64/GetUsbInfo.exe < drive letter >

Enter the drive letter assigned to the USB memory created with DeployUSB. Check "sample.png" in the attached folder for a command example.

If the "Serial:" item in brackets [] is blank, it means no serial number is assigned to the USB memory. If the serial number is not shown, try changing the USB port or connecting via a USB hub. If the serial number still doesn't appear, consider using a different USB memory.

Target Product

– ActiveImage Deploy USB

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