To resolve a corrupted schedule setting file issue

Summary

If a schedule setting file is corrupted, the scheduled backup task may not run or could remain undeleted from the console. The schedule setting file is temporarily stored in memory and flushed to the file when the service stops or the OS restarts to record changes. However, in situations of low memory or heavy OS load, the flushed changes may not be accurately written to the file, leading to potential corruption of the schedule file.

Workaround

– When a schedule is displayed on the AIP console
If you see a listed schedule, delete it, and create a new one.

– When a schedule is not displayed on the AIP console
If you can't delete the schedule from the AIP console, follow these steps to delete it directly.

1) Stop AIP service
Stop “ActiveImage Protector Service” from the list of the services.

2) Delete “.xml” file located in AIP install path.

Profiles (schedule name) .xml
Profiles (schedule name) INC.xml (when incremental backup task settings are configured)
Schedules (schedule name) .xml

3) Start AIP service
Start “ActiveImage Protector Service” from the service list.

4) Launch AIP console and create a new schedule.

*  Manually delete old, unnecessary image files in the destination storage, as they cannot be managed with new schedules.

Target Products

– ActiveImage Protector 2016 / 2016R2 / 2018

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