Virtual Conversion task with split image file fails with Error -439

Summary

Virtual Conversion task using a split image set created by ActiveImage Protector fails with Error -439.

10/20/2021 03:00:20.723 #### ERROR CImageII::GetDependentImages(utf8ImageName,Images) @ RestoreImage2.cpp(7478): -439 Level = ERROR[2]
10/20/2021 03:00:20.723 An error occurred while converting disk 0 [Error:-439]
10/20/2021 03:00:20.725 {IDS_STRING3067}Restore complete
10/20/2021 03:00:25.744 {IDS_STRING3018}Exit Code: -439
10/20/2021 03:00:25.744 [-439] A dependent incremental image is missing or inaccessible
10/20/2021 03:00:25.744 {IDS_STRING3013}Processed 0.00 GB in 00:00:19 ID=1634698805; {IDS_STRING3019}1 Errors; {IDS_STRING3009}There were errors during the operation.

Causes

This is a known issue.

Workaround

Try one of the following workarounds:

1)  When setting up schedule settings, configure the settings to create a backup image and restore it to the migration target in the boot environment.

[Select Destination] -- [Advanced Settings] -- [Make backup image P2V ready]

2)  Turn off the Split Image option in advanced settings, then create and virtualize the backup image.

Go to [Select Destination] -- [Advanced Settings] and uncheck [Split image into xx MB files].

Target Product

– ActiveImage Protector 2018 / 2022

(13451172007065)