Summary
Copying a file from an image with an assigned drive letter may result in damage. While the File Copy task usually finishes without issues, there is a chance of file damage in some cases, especially when copying a large number of files. Additionally, if the mount driver in ActiveImage Protector becomes unresponsive, it can lead to various problems.
・Unmount is disabled.
・Explorer is disabled.
・Shut-down Windows is not disabled.
・BSOD occurs in the environment where File Copy task is running.
Workaround
To avoid issues when restoring a file from a backup image, upgrade to ActiveImage Protector 2022. Use the File Recovery or iSCSI Target Server features, as they don't rely on AIP's mount driver, preventing the mentioned problems.
AIP Console — Recovery — File Recovery
AIP Console — Image Manager — iSCSI Target Server
＊iSCSI Target Server is available with Server Edition only.
Target Product
– ActiveImage Protector 2016 / 2018 / 2022
(13451226481433)
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