Summary
If HyperAgent is on an ESXi host and you're backing up virtual machines running on that host, the HyperBack task may fail with Exit -701 error.
06/12/2022 14:59:33.741 Read from VMDK failed, error: 4103 Level = ERROR[0] 06/12/2022 14:59:33.741 Warning: less data read, (0, 4194304 0) 06/12/2022 14:59:33.741 ##### Pipe line encounter ERROR: 7, last error code:4103, 0 Level = ERROR[0] 06/12/2022 14:59:33.741 ###### something wrong during run pipe line 06/12/2022 14:59:33.741 Pipeline end, exit code: -701
The error mentioned above indicates a problem with the VDDK 6.5 API used by the product. Check the VMware log records at C:\Windows\Temp\vmware-SYSTEM for the specific error logs.
2022-06-12T23:59:33.741+09:00| vthread-5| W115: [NFC ERROR] NfcFssrvrProcessErrorMsg: received NFC error 5 from server: Failed to allocate the requested 4194328 bytes 2022-06-12T23:59:33.741+09:00| vthread-5| I125: DISKLIB-LIB : RWv failed ioId: #1 (802) (34) . 2022-06-12T23:59:33.741+09:00| vthread-5| E110: VixDiskLib: Detected DiskLib error 802 (NBD_ERR_INSUFFICIENT_RESOURCES). 2022-06-12T23:59:33.741+09:00| vthread-5| E110: VixDiskLib: VixDiskLib_Read: Read 8192 sectors at 0 failed. Error 2 (Memory allocation failed. Out of memory.) (DiskLib error 802: NBD_ERR_INSUFFICIENT_RESOURCES) at 5208. 2022-06-12T23:59:34.022+09:00| vthread-4| I125: VixDiskLib: VixDiskLib_Close: Close disk.
If there are too many processes for VMDK of VDDK 6.5, and it exceeds the memory limit, an error occurs. To resolve this, apply the following batch to update VDDK 6.5 to VDDK 7, which should fix the issue.
VDDK patch
* Apply the patch only if the agentless backup source ESXi host is version 6.5 or later since VDDK 7 supports this environment exclusively.
Conditions for applying the patch Agent Version :6.5.2.7778 Console Version :6.5.2.7778
* If the agent or console version doesn't meet the specified condition, install the latest program (version 6.5.0.7616), apply the update patch (version 22.09.08.01), and then install this patch.
https://www.actiphy.com/en-us/download/update/
Target Product
- ActiveImage Protector 2022
(13451201624217)
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