When a File Backup task fails due to a VSS error, the following processes are not correctly terminated.
As a result, a desktop heap error occurs when the number of failed File Backup tasks increases due to VSS errors.
Please run the following command. When actiphycopyx64.exe terminates, the dependent process conhost.exe can be terminated.
taskkill /IM actiphycopyx64.exe -F
After terminating the processes please upgrade and apply the following patch program.
1) Upgrading to Version 18.104.22.16843
2) Application of update patch 22.214.171.124
- ActiveImage Protector 2022 Ver126.96.36.19978 or earlier