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When booting into the boot environment, especially when using AIP's RescueBoot on the cloud and remotely accessing it, here's how to create a support information file in that connected environment.
Recommended operating procedures for creating a support information file in remotely connected environment.
- Remotely accessing from Windows environment.
- Remotely accessing Windows-based boot environment via VNC viewer and creating a support information file.
- Remotely accessing Linux-based boot environment via RDP and creating a support information file.
Others
- Because cloud boot environments require RescueBoot for startup and have limited file storage, prepare in advance by setting up a shared folder on another instance. This allows you to copy the support information file to the shared folder.
- When remotely accessing boot environment by using AIP, some AIP features are not available.
- Please ensure the support information file is created and copied to the destination before the boot environment shuts down.
Generating Support Information File
Collecting Support Information by remotely accessing with AIP
To simplify the given operating procedures, you can rephrase the conditions as follows:
- Remotely accessing environment: Windows OS
- Remotely accessed environment: Windows-based boot environment (WinPE/WinRE)
Remotely access the environment by using AIP in the target environment and use the following operating procedures:
1) Go to [Help] and select [About].
2) Click on [Create Support Info] button.
3) A Zip archive file (AIP-SupportInfo-yyyymmddhhmm.zip) is created on desktop on the remotely accessing PC.
When using VNC Viewer to access a remote Windows environment.
Advance Preparation (remotely accessed environment is on cloud)
- Set up a separate Windows instance for the boot environment and create a shared folder within Windows.
For example, the folder is named "test". Default permission is provided.
TCP 445 is added to Security Group.
- Set "administrator" for password.
Reference
https://docs.aws.amazon.com/AWSEC2/latest/WindowsGuide/ec2-windows-passwords.html
Remotely access the target boot environment and use the following operating procedures:
Remotely accessed environment: Windows-based boot environment (WinPE/WinRE)
1) Go to [Help] and select [About] -- Click on [Create Support Info] button. The Zip archive file is created.
The support file is created in the following file name:
X:\ActiveImageProtector\AIP-SupportInfo-yyyymmddhhmm.zip
2) Navigate to [Utilities] > [Network Setting] and choose the [Network Drive] tab. Mount the network shared folder as a network drive in the specified destination folder.
3) Then, go to [Utilities] > [File Explorer], copy the file created in step 1), and paste it into the destination folder (located under the D: drive in the window) after mapping the drives.
Once the support information file is copied in the cloud environment, upload it to S3, and then download it to a folder from which it can be transferred to Actiphy.
Remotely accessed environment: Linux-based boot environment
1) Go to [Help]>[Create Support Info]--Click on [Create Support Info file] to create the support information file.
The support information file (AIP-SupportInfo-yyyymmddhhmm.zip) is created in "/opt/BE".
2) Go to [Utilities]>[Open Terminal] and open terminal.
3) Create a folder for a mount point.
#mkdir /mnt/test2
4) Create a mount point for a shared folder.
#mount -t cifs -o username=<User Name to access the destination>,password=<Password> //<ip address>/<Shared Folder Name> /mnt/test2
5) Copy the file.
#/opt/BE/AipSupportInfo_XXXXXXXX_XXXX.zip /mnt/test2
When the support information file is copied in cloud environment, upload the file to S3 and download it to the folder from where the file is transferrable to Actiphy.
When setting up a boot environment and temporary access via RDP/VNC on an Amazon EC2 instance, configure the security group as follows:
Target Products
- ActiveImage Protecotor 2022
- Boot Environment Builder
(31911469740313)
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