Incremental backup error (-603) after source disk expansion

Details

Incremental backup fails with Error -603 after source disk expansion.

Log records

07/02/2024 05:25:00.860 Entering GetTrackingDate
07/02/2024 05:25:00.860 OCB::Cache Name: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy6\$AIPMAP.CBT
07/02/2024 05:25:00.965 read: 100663296
07/02/2024 05:25:01.376 OCB::ReadFile Bitmap Cache: expected 100663296, got 65536000 Level = ERROR[0]
07/02/2024 05:25:01.382 CD2::Open cache file error: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy6 Level = ERROR[0]
07/02/2024 05:25:01.382 Leaving GetTrackingDate
07/02/2024 05:25:01.382 #### ERROR GetTrackingDate(si, &pCacheAIPMap) @ C:\Gitlab-Runner\builds\rzVgP-QGf\0\actiphy\activeimage-protector\Core\AipCopy\ABSourceToImage.cpp(1163): -603 Level = ERROR[0]
07/02/2024 05:25:01.382 #### ERROR SetVolumeInfo() @ C:\Gitlab-Runner\builds\rzVgP-QGf\0\actiphy\activeimage-protector\Core\AipCopy\ABSourceToImage.cpp(1006): -603 Level = ERROR[0]
07/02/2024 05:25:01.382 Close image: e:\13abea27-fd74-4f16-a046-78714879494f_WIN2022VTOCTEST\13ABEA27-FD74-4F16-A046-78714879494F_6430325F30303030325F6930303030312D3030303031.aii
07/02/2024 05:25:01.382 Close image done
...
07/02/2024 05:25:02.021 {IDS_STRING3018}Exit Code: -603
07/02/2024 05:25:02.021 [-603] Source volume is not being tracked
07/02/2024 05:25:02.053 {IDS_STRING3013}Processed 0.00 GB in 00:00:28 ID=1719897872; {IDS_STRING3019}6 Errors; {IDS_STRING3009}There were errors during the operation.

Causes

This is a known issue.

When Changed Block Tracking (CBT) Mode is enabled, the $AIPMAP.CBT file tracks changes to the source volume.

After the source disk is resized, the incremental backup chain restarts with a full backup. Although the full backup completes successfully, the next incremental backup fails with Error -603 because the $AIPMAP.CBT file is not updated.

Workaround

Disable and then re-enable the backup schedule in the AIP Console. After the next full backup, incremental backups will run normally.

Note: If you disable the Create an incremental image sequentially after resuming the schedule option (available in Version 7.5.3.9722 and later), you must run a full backup before incremental backups will work again. You can either wait for the next scheduled full backup or manually start the existing full backup schedule.

Target Product

- ActiveImage Protector 2022

(34565538896409)