Activating and deactivating ActiveImage Protector

Details

For more details on activating and deactivating ActiveImage Protector, visit the Activation Guide at:

Technical Documentation

https://www.actiphy.com/global/support/tech-resource/

Online activation does not allow deactivation. If licenses exceed the purchased limit, you can deactivate a host and activate a new PC.

• For Virtual Edition, see "Regarding Virtual Edition" below.
• If disposing of a PC, uninstalling ActiveImage Protector is recommended but not required.

ActiveImage Protector 2016/2018

Online activation and deactivation

Go to [Help] > [Activation] in the console to activate. If licenses exceed the limit, follow Help instructions to deactivate. 

Help

https://webhelp.netjapan.com/AIP/Windows/2018/en/help/index.html

Offline activation and deactivation

If ActiveImage Protector was activated offline (AAS) but isn’t working, contact support. To deactivate an AAS license, see Activation Guide > [Deactivation of License/Bundle File] and follow the steps.

ActiveImage Protector 2022

Online/Offline activation and deactivation

For activation details, see the Product Activation Guide in the Technical Documentation.

For Server vPack, Cloud, Cluster, CLUSTERPRO, Express5800/ft, and Stratus Edition, refer to the relevant guide based on your installation (Server, Desktop, or Linux).

Online Deactivation

Go to [Help] > [License] in the console, then click [Online Authentication] or [AAS Authentication] and [Activation]. If licenses exceed the limit, follow Help to deactivate extra licenses. 

Help 

https://webhelp.actiphy.com/AIP/2022/en_US/help/Install.html

Deactivate Offline Activation

See Activation Guide > [Deactivation of License/Bundle File] in the Technical Documentation to deactivate the license. 

Deactivate your license files allocated to AAS

To deactivate AAS license files, see Activation Guide > [Deactivation of License/Bundle File] in the Technical Documentation.

Regarding Virtual Editoin

Online/offline activation and deactivation

See Activation Guide > Virtual (Online, Offline) in the Technical Documentation. If the issue persists, check the article below or contact support. 

Troubleshooting activation issues

https://actiphyhelp.zendesk.com/hc/en-us/articles/13451317481497-Troubleshooting-activation-issues

Migrate the source machine for agent-based backup using the HyperAgent key

https://actiphyhelp.zendesk.com/hc/en-us/articles/16019444467097-Migrate-the-source-machine-for-agent-based-backup-using-the-HyperAgent-key

Target Product

- ActiveImage Protector 2018
- ActiveImage Protector 2022
- Actiphy Authentication Service（AAS）

(44420525423129)