Deploy USB doesn't recognize all USB HDDs when multiple devices with the same serial number are connected simultaneously

Details

Deploy USB doesn't recognize all stick-type SSDs with the same serial number when connected simultaneously, causing the following issues:

- When creating Deploy Media, if multiple affected USB drives are connected, only one is listed. 

- For Recovery Media: If multiple affected USB drives are connected, only one appears in the list when the Deploy Media USB is identified as removable.

- If an affected USB is used as Deploy Media, it won’t appear in the list of available USBs for creating Recovery Media.

How to check

Please following the "How to check GUID" steps in "Verify the normality of Deploy USB media".

A USB drive is usually identified as "Removable" in Disk Management.

This prevents issues, as devices with the same serial number have different PnP IDs.

Disk number : 1
Bus type : 7
Device type : 0
Removable media : Yes
Vendor ID : I/O DATA
Product ID : USB Flash Disk
Serial number : [0975018220C0]
PnP device ID : 07082cbb85969512&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}

However, USB drives recognized as non-removable HDDs or stick-type SSDs skip the PnP ID check, causing issues with drives that have the same serial number. 

Disk number : 1
Bus type : 7
Device type : 0
Removable media : No
Vendor ID : JetFlash
Product ID : Transcend 128GB
Revision : 1100
Serial number : [AA00000000000489]
USB device type is HDD

USB memory which this issue is confirmed to occur

- JetFlash 930C and  JetFlash 920

Workaround

Please use Deploy Media Creator (replacing Actiphy Rapid Deploy) and ensure the USB drive is identified as removable.

If you can’t apply this workaround or need assistance, contact our Support Service.

Target Product

- ActiveImage Deploy USB

(39497620438681)