Knowledge Base
- Enabling post-backup features and creating a CSV backup task caused a console crash
- The Media Creator console sometimes becomes grayed out and unusable
- If the folder path ends with a double-byte space, "path not found" appears, and its files/folders become inaccessible
- ActiveImage Protector 2018 supports Windows 10 and 11
- BE Builder Update for ActiveImage Protector 2018 Update 7
- When booting, the message “Retrieving data from USB media failed” appears, and the USB can’t be accessed
- Quick Verify of agentless incremental backup with no changes fails with Error -413
- BE builder in ActiveImage Protector 2018 does not support creating a boot environment on GPT USB media
- Some guest machine information may not update automatically in ActiveVisor
- Backup schedule and retention policy
- Steps to unmount the file when the File Recovery task fails to complete
- Deactivating Two Licenses and Creating a Single License File
- Online backup fails with LanScope enabled
- Display VM name in the email notification title for agentless backup tasks
- Windows RE on a disk other than Disk0 is not detected
- Failed to create boot environment with ADK in Windows 11 24H2
- A file backup fails with a volsnap error but usually completes, resulting in an invalid backup image
- Keeping the ActiveImage Protector console open uses significant memory
- If you use antivirus software with Actiphy products, exclude specific folders from virus scanning
- Two AIP task tray icons appear in Windows Taskbar Setting
- Restore using ActiveImage Protector by selecting a differential backup file created with HyperBoot
- After a bare metal recovery or OS cloning of an LVM-based RHEL 9.x system, it boots into emergency mode
- Enable Deduplication Compression to reduce backup size further
- Use this account to register the Hyper-V host for HyperBack
- Impact when a full backup is created by executing incremental backup task in boot environment
- Tips for using multiple USB-based RDX data cartridges
- Differences in ActiveImage Protector's backup methods
- Some client statuses are not updated
- Activating a guest virtual machine and running HyperBack tasks both fail to execute in Version 7.0.0.7292
- Manually deleting snapshot files in Linux Edition