Knowledge Base
- Linux-based boot environment fails to start after Windows Update
- Check the details of the USB device made with Deploy Media Creator
- Windows ADK released in May 2025
- Migration of ActiveImage Protector settings
- Number of backup images left based on the Retention Policy
- How to count the number of backup generations when the retention policy is enabled
- The installation or uninstallation of ActiveImage Protector might not finish properly
- The boot environment created with Windows RE usually doesn't start properly
- Problems occur with the Boot Environment Builder when the user's temporary folder is set to a drive other than C drive
- When restoring image files with Image Explorer, the base backup file can't be deleted
- In the authentication dialog for the destination cloud storage, authentication still works even if there’s an extra space at the end of the correct key.
- The boot environment was built successfully, even though adding a driver failed
- Some drivers are not copied correctly when saving pre-set settings
- When Actiphy StorageServer and ActiveVisor are on the same system, you can't access either one through a web browser
- The ActiveImage Protector service may keep crashing
- Update the license and support period for offline ActiveImage Protector
- Troubleshooting Exit Code -314 in Linux Edition
- When restoring a BIOS boot environment backup to a new virtual machine on a Hyper-V host using HyperRecovery, the OS fails to boot.
- Activate online by turning off Actiphy Authentication Service (AAS)
- Issue caused by changing the hostname or IP address of the hypervisor
- If backup files come from different source disks, some files at a recovery point may be inaccessible
- E-mail notifications fail with ActiveImage Protector Version 7.5.0.9448 or later
- In Windows 11/2025 (updated via Windows Update), the network may become unavailable in the boot environment created with Windows RE
- A blue screen error occurs when booting the environment created with Windows RE
- Comments set during Deploy USB Media creation
- Downloading and installing Windows ADK
- Activating and deactivating ActiveImage Protector
- Upgrade fails to install AipEvent.exe, preventing shutdown backup
- Creating or updating Deploy USB media using an existing backup image file
- Booting with the latest ADK version using ActiveImage Deploy USB 4